This website is operated by Truro School, on behalf of the Heseltine Gallery. At Truro School we are committed to protecting and preserving the privacy of our customers when visiting our site or communicating electronically with us. It’s really important to us that you trust us with your personal data so we want to make sure that you understand what personal data we hold about you and how we collect, store and process it.
This Policy explains when and why we collect personal information about people who visit our business and website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. Whilst we will keep all of your personal information confidential, we reserve the right to disclose this information in the circumstances as set out within this policy. We confirm that we will keep the information on a secure server and that we will comply fully with all applicable UK Data Protection legislation and regulations in force.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any updates. By engaging with us, in such means as using our website, emailing us, booking with us or giving us any of your details, you’re agreeing to be bound by this Policy.
Any questions regarding this policy and our privacy practices should be sent by email to [email protected] or by writing to the Marketing Team, Truro School, Truro, TR1 1TH.
What is personal data?
Personal data is information about you that can help us identify you, such as your name, address, phone number or email address, or more discrete data such as the device ID of any smartphones, tablets or similar mobile devices you own.
There are also special categories of personal data that are treated by law as being particularly sensitive. This may include your racial or ethnic origin, your religious beliefs or information related to your health. We will only ever collect special categories of data where we have your explicit consent to do so, where it is in your vital interests that we do so, or to enable us to make decisions regarding the services that we provide to you.
What personal data do we collect about you?
We obtain information about you when you use our website, for example, when you contact us about services, if you directly give us any information via website forms or if you make a booking via email. The nature and the type of personal data we collect will depend on why you are giving it to us.
We collect personal data about you when you:
A) Visit our website or contact us:
We collect information where available including your device’s ID, IP address, operating system and browser type. This information helps us produce anonymised data about our users’ browser behaviours. Details of visits to our website and the pages and resources that are accessed, including but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use the website. This may also include the resources that you access, and information about where you are on the internet including the domain type, IP address and URL that you came from. This information is collected and used for our internal research purposes and to improve our customer service.
We might also collect information when you send us a message through our website or when you communicate with us electronically for any reason. If you contact us, we may keep a record of your email and other correspondence.
This information is recorded and used in-house for the purposes of data analysis, to improve our marketing efforts and for targeting specific services and products.
b) Interact with us on our social media pages (such as Twitter, Facebook and Instagram).
We collect information about you from Twitter and Facebook’s sites if the settings on your accounts or the privacy policies of those sites give us permission to do so. This would include your name, and any direct or private messages sent to us.
d)Participate in competitions or events hosted by us.
We collect information such as your name and contact details.
f)Through Our CCTV footage when you visit us in person.
We operate CCTV around the Heseltine Gallery premises to protect your safety and our security.
g) Voluntarily provide us with your personal data whilst completing surveys, signing up for events, or providing feedback.We collect information such as your name, email address, postal address and any additional comments or information you give to us.
If any of your personal data changes, or you believe that any of the personal data that we hold is incorrect, please let us know by contacting us at
[email protected] and we will ensure that the Personal Data is up to date. We may also contact you from time to time to verify that your Personal Data is up to date.
What do we use your personal data for?
When processing your personal data, we will only do so in relation to specific purposes and only after giving careful consideration to ensure that your privacy rights are not seriously impacted. We will process the personal data that you provide to us for the following reasons:
Contractural Obligations: To respond to any queries that you ask us and to provide you with the services that you have requested or purchased from us, such as fulfilling your event booking.
Legitimate Interests: To create a profile about you to ensure our communications to you are relevant and timely, and to provide you with an improved experience when using our services
Legal Obligations: To provide your personal data to our accountants or insurers from time to time. To retain and process records to comply with statutory and regulatory requirements.
We will only retain such profiles for as long as it is appropriate to do so and will always delete this data responsibly.
Marketing Communications
We do not sell, trade or otherwise transfer information to third-parties other than those trusted to assist us in operating our website, conducting our business or servicing you, so long as those parties agree to keep this information confidential.
Where you have attended an event with us, or requested information, we may send you periodic marketing emails for up to two years following your last visit or enquiry. The emails will include news, offers and information relevant to our cookery school. You can unsubscribe from these marketing communications at any time.
When completing a form or emailing us with an enquiry, we will use your contact details solely for the purpose of responding to your query. Your email will then be deleted from our server unless you have specifically requested to be kept informed.
Who do we share your personal data with?
Except where we use third party services to collect information, when you are asked for personal data by us, you are sharing that information with us alone, unless we specifically state otherwise below.
We may also provide your personal data to third parties who may process your data as part of the services they carry out on our behalf. In order to provide you with the services that you have requested from us, the following third parties may also need to process your personal data:
Third party product and service providers whom we engage on your behalf to provide the products or the services that you have agreed to purchase (such as Eventbite) may collect personally identifiable information about you. This privacy statement does not cover the information practices of those websites or businesses.
As our requirements change, we may need to change the third parties that process your personal data to meet those requirements.
We do not sell or rent your personal data to anyone, we will never provide your personal data to another company or organisation for their marketing purposes without your explicit consent.
How do we protect your personal data?
We will always do our best to keep your personal data secure. Steps we take in order to do this include the use of technical controls (such as encryption and network protection), limiting the number of people working for us who have access to your data and ensuring that they are trained in protecting your personal data.
Retention of your personal data:
We will only retain your personal data for as long as we need to keep it. In considering how long to retain your data we will always take into account factors such as any ongoing obligations we have to you, the nature of our relationship with you, legal requirements (e.g. in relation to HMRC statutory retention periods) and contractual requirements. We will not keep your data indefinitely and will always dispose of it carefully when it is no longer necessary for us to retain it.
Your Rights
What are the choices available to you regarding collection, use and distribution of your personal data? The law gives you a number of rights in relation to your personal data and our use of it. You have the right:
to ask us not to use your personal data for direct marketing purposes;
to ask to see what personal data we hold about you and to find out about the way that we process the data (and in some circumstances, you can ask us to provide a copy to a third party);
to ask us to correct or update any personal data which is inaccurate;
to ask for personal data to be deleted in some (but not all) circumstances where there is no good reason for us to continue to process it;
to ask us to temporarily stop using your data if you don’t believe that we have a right to use it, or to stop us from using your personal data where there is no good reason for us to continue to use it; and
not to be subject to decisions made solely on the basis of ‘automated processing’ (i.e. the right not to be subject to decisions made solely by algorithms or computers without input from a human) in certain circumstances.
If you would like to exercise any of the rights listed above, or if you have any queries or concerns about the way we use your personal data (or any questions about this privacy policy), you can contact us by email at [email protected]
Your Right to Lodge a Complaint
If you are unhappy with the way we have dealt with your personal data or if you have any further questions about how we process and retain personal data please contact us in the first instance by email at [email protected]
If you are still not satisfied, you have the right to lodge a complaint with the Information Commissioner’s Office. Further information on how to do this is available on the ICO website.
Changing this policy
We may make changes to this policy from time to time. If we make any significant changes to this policy that impacts the way in which your personal data is treated, we will post the changes on this page or, where we feel that the changes are really significant, we may contact you directly. Changes will apply from the time we post them (either here on our website or when we contact you). This policy was last changed on 22 October 2019.
How can you access, update or delete your personal data?
In addition to the click options throughout this policy, you may change or update any or all of the personal data that we hold about you by contacting the Heseltine Gallery Manager at [email protected]
